You can feel confident that your money is safe with GS Bank.
At GS Bank, we make it a priority to protect your privacy and safeguard your Account information. That’s why we’ve implemented a variety of services, features, and policies to keep your Account secure.
Phishing is a term that describes the fraudulent use of electronic communications—most often email. Phishing happens when someone attempts to gain access to your personal information for the purposes of identity theft.
Important note: GS Bank will NEVER send you an email asking you to respond with your personal information.
Phishers most often use email communications to encourage you to reveal your personal information. These emails falsely claim to be from a business or organization that you may deal with—for example, an Internet service provider, a bank, an online payment service, or even a government agency.
Never give out personal or financial information to anyone who asks you to update, validate, or confirm your Account information. Only give out your information if you have initiated contact with us, and you’re certain you are dealing with GS Bank.
If you received an email message asking for personal or financial information pertaining to your GS Bank Account or responded to an unsolicited email and provided your personal information regarding your GS Bank Account, please call us immediately, toll free at 1-855-730-SAVE (7283) Monday through Friday, 7am to 11pm CT. It’s also a good idea to check your Account statements regularly for any sort of unauthorized or unusual transactions.
Avoid replying to emails that look suspicious, or that ask for personal information such as your Social Security Number, Account number, or Password.
Identity theft is a crime in which someone wrongfully obtains access to your personal information, and uses it to commit any sort of fraud or deception—usually for economic gain.
If you are ever a victim of identity theft, call us immediately, toll free at 1-855-730-SAVE (7283) Monday through Friday, 7am to 11pm CT.
GS Bank uses multi-factor authentication to help us verify your identity.
Multi-factor authentication is an additional layer of security that gives us another way to verify your identity—ensuring that only you have access to your Account.
You can conduct your online banking with confidence, knowing you are communicating only with GS Bank.
We also use security questions to keep your Account secure. When you register for online access to your Account, you will be prompted to create your own personal responses to a set of security questions.
If you attempt to Sign In to your Account from a computer you don’t typically use, you’ll be asked to answer security questions that you chose when you sign up for Online Banking.
Online Security Measures
Measures that GS Bank takes
GS Bank protects the security of your personal and Account information with Multi-factor authentication, SSL encryption, the use of firewalls, and other industry-leading safeguards.
In addition, we require the use of secure browsers to access your Account, we protect your Account information with unique user ID and Password requirements, and our networks are monitored around the clock.
- Browsers that support encryption
At GS Bank, we require you to use a secure browser to access your Account information. This keeps the information you access completely private and confidential. Microsoft Internet Explorer, Apple Safari, Mozilla Firefox, and Google Chrome are all browsers that support encryption.
- Username and Password
To access your Account information, you must provide a Username and a Password to enter Online Banking, the secure area of our site. Your Password is not displayed when entered (i.e. the Password does not appear in clear text on your screen when you enter it).
Firewalls and monitoring systems are used to protect GS Bank’s systems and proprietary network from any unauthorized Internet traffic. By using firewalls and monitoring, we ensure only GS Bank traffic is able to access our systems and networks.
- Encrypted Network
After you have entered your information, GS Bank uses an encrypted network to transport data between our systems. We use security monitoring devices 24 hours a day, 7 days a week to offer you peace of mind.
For your protection, GS Bank uses secure messaging in Online Banking. If you are an existing customer please Sign In to send us a secure message. If you would like to email us regarding general information and are not an existing customer please visit our Contact Us page and use the email form. Do not enter personal information in this form.
EV SSL combines SSL with an Extended Validation, a stringent identity verification process performed by a third party Certificate Authority. The third party issues a certificate identifying the business that owns the website, and showing they have verified that strong SSL encryption is used on the website.
- You can verify that you are connected to the real GS Bank website by observing the green shading in the address bar, in addition to the padlock icon. While the specific display of the shading and padlock varies slightly between different browsers, all browsers supported by the GS Bank website display EV SSL.
- You can view details of the certificate, indicating that Goldman Sachs Bank USA has been verified as a registered business in New York, NY. The details of the certificate also provide information about the Certificate Authority that performed the Extended Validation and created the certificate.
- If you connect to the GS Bank website, but do not observe the green shading or the certificate details, please call GS Bank immediately for more information or assistance at 1-855-730-SAVE (7283) Monday through Friday, 7am to 11pm CT.
Measures that you can take
While we use tools and security devices to increase your protection level, your actions will also play a key role in ensuring security of your personal information.
Protecting your Password is one of the easiest things you can do to secure your Account. Also, while we will ensure that your Password meets minimum complexity requirements, you can make your Password even stronger to further protect yourself. Reusing the same Password across multiple sites is also not advisable.
- SSL-capable browsers will display a lock symbol that indicates you are operating in secure mode. Check your browser’s documentation for more information about what to look for.
- The address bar will be shaded green, indicating that GS Bank is using EV SSL
- Also be sure to check the web address you have arrived at to access your account. If you are in a secure area, the address will appear as "https://www...." Notice the "s" in the address – this means that you have accessed a secure server.
- The certificate details will verify that the website belongs to Goldman Sachs Bank USA of New York, NY, and provide information about the Certificate Authority that issued the certificate.
Browsers generally cache, a term that describes any information locally stored on your computer. These are images of pages they have already downloaded to provide a faster, better web experience.
By clearing your cache after visiting secure sites, you ensure no one else can view confidential information you may have transmitted.
Remember to always Sign Out when you are finished accessing your Account. Please "Sign Out" if you are going to be away from your computer for an extended period of time. The Sign Out will end your session and you will be asked to submit your Username and Password the next time you Sign In.
Closing your browser entirely is also a good way of preventing others from accessing your information.
GS Bank is an FDIC member, so FDIC coverage is automatic for all GS Bank depositors.
Our customers are not required to apply for, or request coverage.
However, to ensure your funds are fully protected, it’s important to understand your deposit insurance coverage limits. These coverage limits refer to the aggregate of all deposits that an Account Owner (or Account Owners) has in each ownership category at the same FDIC-insured bank.
The FDIC provides separate insurance coverage for deposits held in different ownership categories. The most common categories include single accounts, joint accounts, Individual Retirement Accounts (IRAs) and trust accounts.
For more information, visit the FDIC Insurance Website